Refund policy

RETURNS & REFUNDS

The short version: Every item is printed for you after you order, so we can't accept returns for sizing or change of mind. But if anything arrives damaged, misprinted, or doesn't arrive at all, we replace it free and you don't send anything back. Just contact us within 30 days.

Made to order

Every FANGVIPER product is printed individually once you place your order. Nothing is pre-made or sitting in a warehouse. That's how we keep the range wide and the quality high, and it's the reason returned items can't be restocked or resold.

What we replace, free of charge

Arrived damaged or defective : a manufacturing fault, ink issue, or warped print
Misprinted : wrong design, wrong placement, wrong colours, or the wrong item
We sent the wrong size or wrong product
Your package was confirmed lost in transit

Email contact@fangviper.com within 30 days of delivery (or within 30 days of the estimated delivery date if the package never arrived) with your order number and a clear photo of the problem. You don't need to ship anything back. Once we've confirmed it, we send a replacement at no cost to you. If we can't replace it, we refund you in full.

What we can't accept

Ordered the wrong size : please check the size chart on every product page before ordering
Changed your mind, or no longer want the item
Ordered the wrong colour or design by mistake
Slight colour differences between your screen and the printed garment — screens vary, and this isn't a fault
Normal wear, or damage from washing against the care instructions
Anything reported more than 30 days after delivery

If it's still not right for you

We'd rather hear from you than lose you. If your item arrived exactly as ordered but isn't working out, email us within 30 days of delivery and tell us what happened. We can't offer free returns on made-to-order items, but we read every message and we'll often offer store credit worth 100% of what you paid, or a discounted replacement in the correct size. This is at our discretion rather than guaranteed, but very few people leave this conversation unhappy.

Cancelling an order

Orders move into production quickly. Email contact@fangviper.com with your order number as soon as you can. If printing hasn't started, we'll cancel and refund you in full. Once printing has begun we can't cancel. We'll always tell you straight away which applies.

Shipping times, and your right to cancel a delayed order

Production takes 3–7 business days. US shipping takes a further 3–7 business days, so most orders arrive within 6–14 business days of being placed.

If we can't ship your order within 30 days, we'll email you with a revised shipping date and you can either accept it or cancel for a full and prompt refund. If we can't give you a firm date at all, we'll cancel and refund you automatically you won't have to ask.

Wrong or incomplete addresses

Please double-check your address at checkout. If a package comes back to us because the address was wrong or incomplete, we'll contact you and can reship to a corrected address at your cost. If you'd rather not, we'll refund the product price minus the original shipping.

How refunds are issued

Approved refunds go back to the original payment method in 5–10 business days

Once we approve a refund, how quickly it appears is down to your bank or provider.

Talk to us first

If something's wrong, email contact@fangviper.com and give us a chance to fix it. We reply within one business day. Opening a bank dispute before contacting us slows things down for both of us — we can almost always sort it out faster ourselves.